Last updated: 29 April 2026

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Welcome to Suzanne and Paul!

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In these terms, “Suzanne and Paul” is also referred to as “our,” “we,” or “us.” By using our website, you agree to these terms. If you don’t agree, please refrain from using our website.

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What These Terms Cover

These Terms and Conditions govern:

• Your use of our website (www.suzanneandpaul.com.au) (“Website”).

Reading These Terms

To make this easy to navigate, the terms are divided into three sections:

1. Part A: Terms for when you browse or interact with our website.

2. Part B: Liability and general terms (applicable to browsing and use of contact forms).

 

 

Part A: Terms for When You Browse or Interact with Our Website

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1.      Access and Use of the Website

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1.1.                               Permitted Use

• You may use the Website solely for lawful purposes, such as browsing, booking and contacting us.

 

1.2.                               Prohibited Activities

• You agree not to:

  • Copy, reproduce, or reverse-engineer any part of the Website without prior written consent.

  • Use the Website in any manner that disrupts its operation, compromises its security, or infringes on the rights of others.

  • Introduce viruses, malware, or other harmful code.

  • Engage in fraudulent, deceptive, or illegal activity through the Website.

 

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2.      Website Information

 

2.1.                               Accuracy and Reliability

• While we strive to provide accurate and up-to-date information, you acknowledge and agree that, to the maximum extent permitted by law, we do not guarantee:

  • The Website will be free of errors, defects, or bugs.

  • Continuous accessibility or availability of the Website.

  • Timely delivery or receipt of communications sent through the Website.

  • The security or confidentiality of information transmitted to or from the Website.

  • The accuracy, completeness, or reliability of any content or information on the Website, including product descriptions, pricing, or advice.
     

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3.      Changes to Website Content

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• We reserve the right to modify, update, or remove any content, features, or functionality on the Website at any time without notice. This includes changes to product descriptions, prices, promotions, and other Website content.

 

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4.      Third-Party Content

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• The Website may contain links to third-party websites or incorporate third-party content. These are provided for your convenience, and we are not responsible for the accuracy, quality, or reliability of such content.
   

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5.      Intellectual Property

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5.1.                               Ownership of Content

• Suzanne and Paul own all intellectual property rights in the Website and its content, including text, graphics, logos, images, videos, and software. You are granted a limited, non-exclusive, and revocable license to view and use the Website for its intended purposes.

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5.2.                               Restrictions

• You must not:

  • Use any Website content for commercial purposes without prior written consent.

  • Modify, adapt, or create derivative works from the Website or its content.

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6.      Security

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6.1.                               Your Responsibility

• You are responsible for implementing your own precautions to protect your devices from viruses, malware, or other threats when accessing the Website.

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6.2.                               Disclaimer of Liability

• We are not liable for any loss or damage to your devices or data arising from your use of the Website.

 

 

Part B: Liability, Warranties, and General Terms

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7.      Indemnity

• You indemnify Suzanne and Paul, its employees, and agents against all liability for loss, damage, or injury (including death) caused to any person arising from:

  • Your breach of these terms;

  • Your use of our Website or Products, including improper use or failure to follow safety instructions; or

  • Any reliance on advice provided through the Website or by our personnel.

 

7.1.                               Limitation of Liability

• To the maximum extent permitted by law, Suzanne and Paul’s liability for any claim relating to these terms, the Website, or the Products is limited to the greater of:

  • The amount paid by you for the Product(s) giving rise to the claim; or

  • $100 AUD.

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7.2.                               Consequential Loss

·       To the maximum extent permitted by law, Suzanne and Paul is not liable for any indirect, special, or consequential damages, including but not limited to:

• • Loss of business, revenue, or profit;

  • Loss of goodwill, data, or anticipated savings;

  • Costs incurred as a result of interrupted services or damage to property;

  • Any other economic or intangible loss.

 

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8.      General Legal Terms

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8.1.                               Governing Law and Jurisdiction

• These terms are governed by the laws of New South Wales, Australia. Any disputes arising under these terms will be resolved in the courts of New South Wales.

 

8.2.                               Waiver

• Failure to enforce any part of these terms does not constitute a waiver of our rights. Any waiver must be provided in writing.

 

8.3.                               Severability

• If any provision of these terms is deemed invalid or unenforceable, the remainder of these terms will continue in full force and effect.

 

8.4.                               Assignment

• You may not assign or transfer any rights or obligations under these terms without our prior written consent.

 

8.5.                               Entire Agreement

• These terms, along with our Privacy Policy, constitute the entire agreement between you and Suzanne and Paul. They supersede any prior agreements or representations related to the use of the Website or purchase of Products.

 

8.6.                               Notices

• Notices or communications under these terms must be sent to the email addresses most recently provided by you or us. Notices will be deemed received:

  • 24 hours after sending, unless a failure to deliver notice is received; or

  • When acknowledged by the recipient.

 

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Privacy Policy

Last updated: 9 December 2024 

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This document sets out the privacy policy of Suzanne and Paul (referred to in this Privacy Policy as "we," "us," or "our").

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We are committed to protecting your personal information and ensuring compliance with applicable privacy laws. This policy explains how we collect, store, use, and disclose your personal information.

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By providing your personal information to us, you consent to the practices described in this Privacy Policy.

1. Introduction

We may update this Privacy Policy from time to time by publishing an updated version on our website. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

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2. Types of Personal Information We Collect

We may collect the following types of personal information:

• Name;

• Mailing or street address;

• Email address;

• Telephone number or other contact details;

• Date of birth;

• Payment information (e.g., credit or debit card details);

• Information about your personal circumstances or preferences;

• Responses to surveys or promotions;

• Your device information, including IP address, browser type, and website usage data;

• Cookies and other tracking information (see Section 3);

• Any other information you provide to us directly or indirectly via our Website, social media platforms, or customer service.

 

3. How We Collect Personal Information

We may collect personal information in various ways, including:

• When you interact with our Website, social media pages, or customer service team;

• When you complete our Book a Clarity Call form;

• Through cookies and other tracking technologies that analyse Website usage. Cookies are small data files stored on your device. These enable us to provide a personalized experience, track usage, and improve our Website. You can disable cookies in your browser settings, but this may limit some functionalities of our Website.

• We may also use analytics tools (e.g., Google Analytics) to collect and process data. For more information about how Google uses data, visit Google’s Privacy Policy.

 

4. Use of Your Personal Information

We collect and use personal information for purposes including:

• Communicating with you, including sending updates, marketing materials, and promotional offers (you can opt-out at any time);

• Improving our services and client experience;

• Ensuring compliance with legal and regulatory obligations;

• Administering contact forms, messages, and bookings;

• Responding to your inquiries and providing support.

We may share your information with trusted third parties, such as payment processors, logistics providers, and IT service providers, to facilitate the delivery of our services.

 

5. Security of Your Information

We take reasonable steps to ensure your personal information is secure and protected against misuse, unauthorized access, or disclosure. These measures include:

• Password-protected systems and secure data storage;

• Regular security audits and monitoring.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

 

6. Third-Party Links

Our Website may include links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

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For questions or concerns about these terms, please contact us at:

Email: info@suzanneandpaul.com.au.